Delivery charges vary depending on the total order value, the delivery method and the delivery destination. Any delivery charges will be detailed at the checkout before your order is submitted. If no delivery address has yet been supplied, the shipping charge in the cart assumes a delivery destination within the United Kingdom, and so will increase if an international delivery address is requested.
Unless otherwise stated in the item description, all items will be despatched within 7 working days of receiving your order and full payment under normal circumstances. If we anticipate any delay in this time period we will endeavour to keep you informed by email. If your order is ready for dispatch earlier, we will always send it as soon as we are able to.
If payment is made via Cheque then items will not be dispatched until funds have cleared.
For reasons of security, where payment is made by credit or debit card, we will only ship goods to the billing address of the card used to make payment, unless specific arrangements are made with us. Where specific arrangements are made you may be required to provide us with proof of identity or address. Whilst inconvenient, this is an important measure to protect the security of our customers.
We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 7 days of receiving your goods to arrange a full refund. Refunds will be made within 30 days of receiving the returned goods and will be made by the same method that you made your original payment. If you would like to return unwanted goods please ensure that you contact us prior to sending them back. We strongly recommend that returned goods are sent by special delivery such as Post Office Recorded Delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us. We do not recommend using Yodel delivery service. This guarantee does not affect your statutory rights as a consumer.