Shipping Costs

Delivery charges vary depending on the total order weight, the delivery method and the delivery destination. Any delivery charges will be detailed at the checkout before your order is submitted. If no delivery address has yet been supplied, the shipping charge in the cart assumes a delivery destination within the United Kingdom, and so will increase if an international delivery address is requested.

Shipping Times

Unless otherwise stated in the item description, all items will be dispatched within 7 working days of receiving your order and full payment under normal circumstances. If we anticipate any delay in this time period we will endeavour to keep you informed by email. If your order is ready for dispatch earlier, we will always send it as soon as we are able to. 
If payment is made via Cheque or BACS Payment then items will not be dispatched until funds have cleared.

Shipping Address

An alternate shipping address from the billing address can be entered on the Order Form if required. Please be careful to enter this carefully as Orders will be dispatched to the address AS ENTERED on the order form. We do not accept responsibility for lost orders due to incorrect or erroneous shipping addresses.
If shipping addresses are in a country outwith the United Kingdom please be aware that your order may be liable for that country's customs charges. We are not liable for nor have Worldwide knowledge of a regions individual customs charges. Please make sure you understand these charges before ordering.

Returns

We guarantee your satisfaction with any goods that you purchase from us.
If you are not happy with your purchase for any reason you may contact us within 14 days of receiving your goods to arrange a full refund.

You then have an additional 14 days to return the goods to us.

• The product must be in its original, unused condition and include all packaging and accessories to qualify for a full refund.
• Items with signs of use or damaged/partially missing packaging may have a handling charge of up to 25% applied at our discretion to reflect the reduction in resale value.
• Items returned in poor condition or lacking important accessories or parts may be refused altogether or subject to a greater handling charge, depending on the extent of the deficiency.
• You are responsible for return shipping costs.
• We strongly recommend that returned goods are sent by a recorded method of delivery with the appropriate insurance cover as they will only be deemed as returned when signed for by us.

Refunds

• Once received at our warehouse, returns are normally processed within 5-7 days of receiving them. However, if your return requires further testing or investigation, this may take longer.
• Refunds (if applicable) will be issued to the original payment method. Your refund may take an additional 4-7 days to be processed by your bank.

This guarantee does not affect your statutory rights as a consumer.